Terms & Conditions

These terms apply to consumer purchases from Fiftyfoursglory. They do not restrict any mandatory consumer rights that apply to your order.

Last updated: 12 October 2026

1. Who you are buying from

Cloud Sneakers is the seller responsible for your order. Shopify provides our checkout and payment infrastructure; it is not the seller of our clothing.

2. Products and orders

Review the product description, size, colour, quantity and delivery details before placing an order. Photographs are intended to represent the products accurately, although screen settings can affect the appearance of colours. This does not limit your rights if a product differs from its description.

The checkout shows the final order details and the obligation to pay before you submit your order. We send an order confirmation to the email address you provide. Contact us promptly if any details are incorrect. If we cannot fulfil an order, we will notify you and refund any payment for the unfulfilled items.

An obvious pricing or description error will be addressed with you before fulfilment. We will not charge a higher price or substitute a product without your agreement.

3. Prices, payment and discounts

The currency, applicable taxes, delivery charges and total payable are shown at checkout before you place your order. Any import duties or other charges not collected at checkout must be disclosed where applicable before you order. Payment is made using the methods available in Shopify checkout.

Discount codes are subject to the conditions disclosed with the offer, including any expiry date, eligible products or minimum spend. A discount is applied only when accepted at checkout. Sale items have the same statutory consumer rights as full-price items.

4. Delivery

Available destinations, delivery charges and delivery estimates are shown before checkout is completed. Unless a different delivery period is expressly agreed with you, we deliver without undue delay and within 30 days of the contract being concluded. For pre-orders, any different delivery period must be stated before you order.

Shipping within the Netherlands is free of charge on orders above €150. Below that threshold, the applicable delivery rate is shown at checkout before you place your order. Orders to other destinations are charged at the rates shown at checkout, together with any import duties or taxes that apply. The threshold is measured on the order subtotal after discounts and before shipping and taxes.

If we miss the agreed delivery time, you can normally give us an additional reasonable period to deliver. If we still do not deliver, you may cancel and receive a refund without undue delay. You may cancel immediately where we refuse to deliver or where timely delivery was essential and that was agreed or made clear before the order.

We remain responsible for loss or damage until you, or a third party you designate other than the carrier, physically receive the goods. The statutory exception applies if you independently commission a carrier that we did not offer.

5. Your right to withdraw

For an online consumer purchase, you may withdraw from the contract without giving a reason within 14 days of the day after you, or your designated third party other than the carrier, receive the goods. For one order delivered in separate shipments, this period starts after receipt of the last item.

To withdraw, email Fiftyfoursglory@gmail.com with a clear statement that you wish to cancel, your name and enough information to identify the order. You may use the model form below, but you do not have to. Sending your notice before the deadline is sufficient.

Send the goods back without undue delay and no later than 14 days after notifying us. Contact us for the correct return address; do not send products to an unconfirmed address. We will provide the return details promptly.

You only bear the direct cost of returning goods if we informed you of that obligation before you placed the order; otherwise we bear that cost. Returns for faulty or incorrectly supplied goods are handled at our expense.

6. Refunds and handling returned goods

When you withdraw from the entire order, we refund the payments received, including the cost of our least expensive standard delivery option. Extra costs for a more expensive delivery option you chose are not refundable. For a partial return, any refund of the original delivery charge depends on the delivery costs attributable to the returned items and your applicable legal rights.

We refund without undue delay and within 14 days of receiving your withdrawal notice. We may withhold the refund until we receive the goods back or you provide evidence of sending them back, whichever happens first, unless we offered to collect them. Refunds use the original payment method unless you expressly agree otherwise, without refund fees.

You may inspect and try on clothing as you would in a shop. You are responsible only for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, provided you were properly informed of your withdrawal right. Original packaging and tags are helpful, but their absence does not automatically remove that right.

The withdrawal right may be excluded for goods made to your specifications or clearly personalised, or for sealed goods genuinely unsuitable for return for health protection or hygiene reasons once unsealed, only where the legal conditions are met and the exception was disclosed before purchase. Ordinary clothing and discounted products are not automatically excluded.

If legally required information about withdrawal was not provided, the withdrawal period may be extended by up to 12 months under applicable consumer law.

7. Model withdrawal form

Complete and send this only if you wish to withdraw from your purchase:

8. Faulty or incorrect products

At FIFTYFOURSGLORY, we aim to provide products that conform to the sales agreement, including the product description, quality, functionality, compatibility, and other characteristics expected by consumers under Dutch and applicable EU law.

If you receive a defective, damaged, or incorrect item, please contact us at Fiftyfoursglory@gmail.com and include your order number, a description of the issue, and, where possible, clear photographs. Photographs may help us assess the issue, but they are not a condition for exercising your statutory rights.

If a product does not conform to the sales agreement, you are entitled to the statutory remedies provided by Dutch and applicable EU law. Depending on the circumstances, these may include free repair or replacement, a proportionate price reduction, or termination of the agreement and a refund. Repair or replacement must be provided without significant inconvenience to you.

FIFTYFOURSGLORY will bear all costs necessary to bring a non-conforming product into conformity, including return shipping, delivery, labour, and material costs. You will not be required to pay these costs. Where you have paid return shipping costs for a product that is non-conforming, FIFTYFOURSGLORY will reimburse those costs upon confirmation of the non-conformity.

Normal wear and tear, damage caused by improper care or misuse, and defects resulting from failure to follow care or use instructions are not considered a lack of conformity, unless the applicable law provides otherwise.

Nothing in these Terms limits or excludes your statutory consumer rights under Dutch or applicable EU law.

9. Complaints

Send complaints to Fiftyfoursglory@gmail.com, including your order number where available. We will review the issue and respond without undue delay. You retain the right to seek help from your national consumer authority or the European Consumer Centre for eligible cross-border disputes, and to bring a claim before a competent court.

10. Personal data and email preferences

Our Privacy Policy explains how we handle personal data. Joining a waiting list does not place an order or guarantee stock. Marketing consent is optional and can be withdrawn at any time; it is not a condition of purchasing.

11. Intellectual property and liability

The brand name, logos, photographs and original designs are protected by applicable intellectual-property law. Buying a product does not grant a licence to reproduce those materials commercially. This does not restrict lawful personal use or statutory exceptions.

Nothing in these terms excludes or limits liability where that would be unlawful, including mandatory consumer remedies and liability for intentional misconduct or gross negligence. Events outside our control do not remove your statutory cancellation or refund rights.

12. Applicable law and changes

Dutch law applies, without depriving you of mandatory protections under the law of your habitual residence where those protections apply. You may bring proceedings before the courts available to you under applicable consumer jurisdiction rules; these terms do not require you to use only a Dutch court.

The version made available when you place your order applies to that purchase. Later changes apply to future orders, not retrospectively to existing purchases. If a provision is unenforceable, your mandatory rights and the remaining valid provisions continue to apply.